Shipping policy

SHIPPING POLICY

We ship Monday-Friday.

We strive to ship orders within 1-2 business days of submission. Shipping and delivery timeframes are estimates only; we are not responsible for delays caused by carriers, weather, customs holds, or other circumstances outside our control. If your order is not in stock, we will contact you about next steps. Free shipping will be sent by the method of our choosing. Expedited delivery is also available.

All local taxes, duties, customs fees, and VAT charges are the responsibility of the customer. Refusal to pay your locally mandated fees will result in the products being returned to us and a refund issued less the shipping costs we incur. This process applies to direct shipments from FieldGradeTrucks only; once a shipment has passed into the custody of a freight forwarder, we are unable to intercept, redirect, or accept the return of that shipment, and any fee disputes at that stage are between the customer and the forwarding or customs entity involved.

Damaged, Missing, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, missing, or incorrect, contact us within 24 hours of delivery with your order number and photos of the item, packaging, and shipping label. Claims submitted after this window may not be eligible for replacement, refund, or carrier claim, as we are unable to verify condition or contents with the carrier beyond that point. This clause applies to shipments delivered directly by FieldGradeTrucks to your entered address; shipments received through a freight forwarder are subject to the claims timeframe and terms outlined in the Freight Forwarding section below.

MULTIPLE ORDERS/SHIPMENTS:

If you have more than one order in a single day, we will try to accumulate these orders and ship as one. We strive to save you as much money on freight charges as possible; however, if the first order has already been packaged, they will be billed and treated as separate orders. To avoid extra freight charges, try to place your complete order at one time.

FREIGHT FORWARDING:

Some customers may choose to use freight forwarding services for various reasons. Our responsibility for the shipment ends when it is delivered to your entered destination. Any issues past your requested destination with FieldGradeTrucks are the responsibility of that forwarding entity. Any loss, damage, missing items, etc. are not covered once the shipment has been received by the freight forwarder.

Freight forwarding companies are engaged directly by the customer and act solely on the customer's behalf; they are not agents, representatives, or contractors of FieldGradeTrucks under any circumstance.

It is the customer's responsibility to provide a complete and accurate delivery address, including any suite, unit, or forwarder-assigned account number. FieldGradeTrucks is not responsible for misdelivery, delay, or loss resulting from incorrect or incomplete address information provided at checkout.

We strongly recommend inspecting and photographing all items immediately upon receipt at the freight forwarder's facility, prior to repackaging or consolidation with other shipments. Any claims for damage, shortage, or missing items must be reported to FieldGradeTrucks within 48 hours of delivery to the forwarder; claims submitted after this window cannot be processed, as we are unable to verify condition or contents with the carrier beyond that point.

Once a shipment is received by a freight forwarder, FieldGradeTrucks return and warranty policies may no longer apply. Returns, warranty claims, and exchanges are generally not available for items that have left the country or entered a forwarder's custody, and any such requests must be coordinated and paid for by the customer.

The customer is solely responsible for all customs clearance, import duties, taxes, and compliance with the destination country's import regulations once the shipment reaches the freight forwarder. FieldGradeTrucks has no involvement in and no liability for the export or import process beyond the forwarder's receiving location.

FieldGradeTrucks reserves the right to request additional identity or address verification on orders shipping to a freight forwarder address before the order is processed.

By ordering online or via phone you acknowledge and accept these terms.

EUROPEAN UNION:

We do not ship to European Union countries due to the complexity and cost associated with EU consumer protection regulations, including "Right to Withdraw" requirements. Orders must be placed with a valid US delivery address, and we reserve the right to verify or cancel orders where billing information, IP location, or other order details indicate an attempt to circumvent this restriction.

Transactions completed with a US delivery address are fulfilled and governed under US terms, and are not intended to be subject to EU consumer protection regulations. This policy is not a guarantee of legal outcome in any specific jurisdiction; customers with questions about their rights under local law should consult independent legal advice.

We are not responsible for any onward shipping arrangements made by the customer to move product from a US address into the EU, including through freight forwarding services (see our Freight Forwarding policy above).

For heavy freight items such as brake rotors, estimated return shipping costs from the EU to the US typically range from $400 to $1,000 or more depending on weight and country of origin. FieldGradeTrucks does not cover, reimburse, or subsidize return shipping costs for any reason, including warranty claims, defects, or buyer's remorse, once product has left the United States. By placing an order and arranging your own onward shipment to the EU, you acknowledge and accept full responsibility for these potential costs.