Terms of service

TERMS OF SERVICE

Special Orders / Custom Products

All special order parts are subject to additional freight and handling charges from the manufacturer. A deposit may be required for custom product orders. No returns are accepted on special order or custom parts, no exceptions.

Foreign Orders

Orders from outside the USA, excluding the European Union (see our Shipping Policy for EU restrictions), may require prepayment in advance via wire transfer in US currency. Please see our Contact page or contact a sales associate for wire transfer instructions.

Prices

All prices are subject to change without prior notice. Customers who submit pre-priced purchase orders will be notified of any pricing discrepancies before the purchase order is accepted.

Payment Terms

Orders are shipped according to agreed terms (prepaid, credit card, or C.O.D.) unless satisfactory credit arrangements have been made in advance.

For accounts with open credit terms: our billing period ends on the 25th of each month. Statements are due in full by the 10th, with a 10-day grace period. Accounts not paid in full by the 20th are subject to a 1.5% finance charge. After 60 days past due, the remaining balance will be evaluated and the credit card on file may be charged in full, plus any additional fees. This may result in loss of open account status, after which the account will be placed on credit card or C.O.D. terms.

Check Policy

Checks submitted to us will be automatically redeposited once if the initial deposit fails. Redeposited checks are subject to a $15.00 fee. Checks returned for insufficient funds are subject to a $50.00 fee, and the account will be placed on C.O.D. terms (money order or cashier's check only). Unpaid NSF checks are subject to collection and legal action.

Sales Tax

Orders with a bill-to or ship-to address in Illinois are subject to sales tax, unless valid sales tax exemption documentation is on file with us. Drop-ship orders may be subject to state tax charges as required by the law governing the destination state.

Damage Claims / Merchandise Shortages

Any claim for damage, pilferage, or loss in transit must be filed with us within 24 hours of delivery. Call our sales department to file a claim.

Please retain all original packaging in case it needs to be shown to the common carrier's claims agents.

Any claim for merchandise shortage must also be made within 24 hours of delivery. Before filing a shortage claim, please double-check that the item was not overlooked, miscounted, or discarded along with packing materials.

Refusals

Orders refused at delivery without prior notification to us may be refused at our dock or result in a restocking fee, with applicable freight charges billed to the customer's account. The account will be placed on hold until these charges are paid in full.

Warranty

FieldGradeTrucks does not manufacture some the products we sell. We do not provide any independent warranty on products we do not manufacture. Where a manufacturer offers a warranty on their product, that warranty is provided solely by the manufacturer, under the manufacturer's own published terms, conditions, and limitations, not by FieldGradeTrucks

As a convenience, FieldGradeTrucks will assist customers in initiating a manufacturer warranty claim; simply contact our sales staff to begin the process. We do not guarantee that any given claim will be honored, as eligibility, terms, and outcomes are determined entirely by the manufacturer. Warranty coverage, duration, and exclusions vary by brand and by product; please refer to the specific manufacturer's warranty documentation for the item you purchased before assuming coverage applies. If a claim is approved by the manufacturer, remedy is typically limited to repair or replacement of the product itself; refunds, if any, will be issued to your account, and shipping charges or other fees paid on the original order are not refundable.

Products intended for racing, off-road, competition, or similar non-standard on-road use are typically excluded from standard manufacturer warranties and may instead be sold on an "as is" basis with no warranty at all, per the applicable manufacturer's terms.

Disclaimer of Warranty

FieldGradeTrucks makes no warranties of its own, either expressed or implied, including any warranty of merchantability or fitness for a particular purpose, on any product we sell. Any and all warranty obligations, if applicable, rest solely with the product manufacturer under their own published terms.

This product, and each part of it, is sold "as is" and with all faults to the extent no manufacturer warranty applies, or to the extent any manufacturer warranty has expired, been voided, or does not cover the use in question. FieldGradeTrucks is not liable for any loss, damage, or injury arising from the use of this product, and is not liable for any consequential or special damages arising from its use.

Racing is a dangerous activity. The user is solely responsible for determining the suitability and safety of the product for its intended use, and the user assumes all responsibility and risk in connection with that use. Purchasers understand and agree that no officer, director, employee, or salesperson of FieldGradeTrucks has any authority to make any statement contrary to this agreement, or contrary to the terms of any manufacturer's published warranty.